It's the 50th episode of The Sew Much More Podcast: 30 Minutes with Workroom Tech! Thank you for listening to the podcast and visiting the Workroom Tech blog.
In this episode of the podcast Ceil DiGuglielmo and Susan Woodcock have a lively discussion about "eye rolls and expectations". What do you expect your customers to know? Why? As to-the-trade workrooms Ceil and Susan share their personal experiences of working with interior designers. This episode of 30 Minutes with Workroom Tech is 50 minutes... coincidence?
You can listen to this episode of the podcast here:
What do you expect your customers (designers) to know about...
Figuring yardage?
Pricing and quotes?
Fabrics?
Turn around time?
Fabrication methods?
Quality?
Installation?
Reduce eye rolls and improve relationships by...
Educating your customers to help them to learn what you want them to know.
Implementing clear business practices, policies and procedures.
Understanding that your expertise is valuable.
Being consistent - across the board.
Resources mentioned in this episode:
Curtains and Soft Furnishings Resource Library www.csfrl.org