Susan - Workroom Tech
Apr 14, 20211 min
In this episode of the podcast Ceil DiGuglielmo and Susan Woodcock have a lively discussion about "eye rolls and expectations". What do you expect your customers to know? Why? As to-the-trade workrooms Ceil and Susan share their personal experiences of working with interior designers. This episode of 30 Minutes with Workroom Tech is 50 minutes... coincidence?
Episode 50: Eye Rolls and Expectations
What do you expect your customers (designers) to know about...
Figuring yardage?
Pricing and quotes?
Fabrics?
Turn around time?
Fabrication methods?
Quality?
Installation?
Reduce eye rolls and improve relationships by...
Educating your customers to help them to learn what you want them to know.
Implementing clear business practices, policies and procedures.
Understanding that your expertise is valuable.
Being consistent - across the board.
Resources mentioned in this episode:
Curtains and Soft Furnishings Resource Library www.csfrl.org